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Noticeboard

Emergency messages regarding the surgery can be found here: 

Current status 

Christmas 2018 - we are open throughout the Christmas period apart from the Bank holidays and weekends. 

Practice Privacy notice can be found under policies tab. 

Urgent "on-the-day" arrangements

We have trialled a "triage" system first thing in a morning for "on-the-day" appointments, which has worked very well for patients and the surgery. Therefore, we have now implemented this system every week day.  This allows patients to speak to a GP first, before attending surgery, and allows the patient and GP to decide the best option to deal with their medical problem that day. 

Can we remind patients that the late afternoon urgent arrangements are not a "5pm drop in clinic" and are only bookable via reception for patients who need to be seen "on the day" and consider that their problem cannot wait until the next routine appointment.  These arrangements are only used when all of the other routine appointments have been filled.  The receptionist will inform patients that there may be a wait as the GPs are seeing patients at the end of the day's regular surgeries. Patients may also be asked to attend the "choice+" clinics at Moreton-in-marsh or Bourton-on-the-water for urgent medical issues which cannot wait until the next day.   Many thanks. 


Do you have a disability, impairment or sensory loss and need to receive information in a way you can easily understand?  We can provide surgery information in various formats and we have a hearing loop at the surgery.  Please ask reception for more information


Please see the clinics and services tab for information on travel vaccines. 


Please note - The Out of hours system has changed between 6 30 pm and 8 am - the answerphone now advises you to hang up and dial 111 for the NHS 111 service.  Calls are free from both landlines and mobiles. For life threatening emergencies, please dial 999.


 Can we please request that patients do not park on the road or verges of Back Ends as this blocks the bus route and also please do not block our neighbours' drives.  Many thanks.



Patient views - you can complete a Friends and Family survey on-line or in the practice for each visit o the surgery.  Please see the link under "Friends and Family test" on the right hand side of this page. We have received lots of positive feedback via this survey.  You can also visit NHS choices to add feedback on the practice.

New services:

IMPROVED ACCESS CLINICS

PLEASE SEE INFORMATION ABOUT THIS NEW SERVICE IN OUR OPENING HOURS SECTION

Appointment demand

We are currently experiencing an extremely high level of demand over the winter period for GP appointments and home visits.  We have booked locum GP surgeries (with GP locums we use regularly and who know the surgery well) to try and help with demand.  Please only request a home visit if you need medical treatment and are housebound. Routine appointments with GP's can be booked up to 8 weeks in advance if your problem is not urgent. 

Out of Hours 01386 841894
Your call will be answered by the NHS 111 medical answering service. They will contact the most appropriate service for your symptoms.

Test Results
In order to avoid blocking the line at busy times, we would ask you to ring for test results after 2pm weekdays on 841894. The doctor will have left a message for the receptionists to access on your notes.

Home Visits
If a visit is required, please try and phone early in the day. The doctor may telephone before visiting. Home visits are available for those patients who are housebound and in need of medical treatment. 

 

Self help information

Tinnitus support

 

A group to support people in Gloucestershire who have long term tinnitus is being launched in Gloucester. This is an initiative between the British Tinnitus Association (BTA), Gloucester Deaf Association (GDA) and the CCG, and is suitable for people for whom no further treatment is available.

 

The group will be held on the first Tuesday of each month and will start on Tuesday 4 September 4 from 2pm to 4pm at Gloucestershire Deaf Association, Colin Rd, Gloucester, GL4 3JL.


School Nurse text service for young people

ChatHealth is a text messaging service offering the county’s 11-19 year olds confidential advice about their health and wellbeing. It is offered by the GCSNHST School Nursing Team.

The service offers support to young people with questions relating to a wide range of health and wellbeing issues including relationships, bullying, healthy lifestyle, anxiety, drugs, smoking, stress, body worries, alcohol, self-harm and sexual health. As well as giving advice, the School Nursing Team can signpost to appropriate services and other support.

Messages sent to the dedicated number (07507 333351) are delivered to a secure website, and responded to by a GCSNHST School Nurse. The service is available Monday to Friday from 9am to 4.30pm, excluding bank holidays. Texts are usually replied to within 24 hours. Out of hours, anyone who texts the service receives a bounce back message explaining where to get help if their question is urgent, and when they can expect a response. 

 

Although the service is confidential and young people do not need to disclose their name, if there is a concern for an individual’s safety, there are safeguarding procedures in place. Young people will still be able to see a School Nurse face-to- face in a school or college drop-in or other setting.

 

To contact the service, text: 07507 333351


New Ear wax removal guidelines

Ear wax self guidance


Self help App

Patients can use the new Glos ASAP app for self help advice:

http://www.asapglos.nhs.uk/


Pharmacy First

A list of minor ailments can be treated directly by Dudley Taylor Pharmacy in Chipping Campden - leaflets are available from the surgery - Minor Ailments List


Female Genital Mutilation information

http://www.nhs.uk/Conditions/female-genital-mutilation/Pages/Introduction.aspx


Benefits information update:

http://www.rethink.org/news-views/2013/04/benefits-changes-how-we-can-help?utm_source=email&utm_medium=informz&utm_campaign=blank

Instructional eye drops website produced by Gloucestershire Hospitals:

http://myeyedrops.info/

Website "Helping Sight Impaired people" in Gloucestershire

http://insight-glos.org.uk/

Safer Driving with Age (SAGE):

http://roadsafety-gloucestershire.org.uk/safer-journeys/driver/keep-learning/sage-safer-driving-with-age/



 
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