Practice Privacy notice updated due to GDPR May 2018
IMPROVED ACCESS CLINICS - PLEASE SEE THE OPENING HOURS SECTION REGARDING THESE NEW CLINICS.
The surgery is not responsible for patients' belongings whilst on the premises. Please ensure you keep items safe whilst visiting the surgery.
We have received the following information from one of the Gloucestershire GP practices. Please note that GP's would never ask patients for bank details.
"We have had two patients call the surgery over the last two days as they had received calls from someone saying they were a doctor at our surgery saying he wanted to speak about their medical condition but needed their bank details. One patient unfortunately gave out their bank details and we advised that he contact his bank asap to let them know. They have both also been advised to call the police."
Do you have a disability, impairment or sensory loss and need to receive information in a way you can easily understand? We can provide surgery information in various formats and we have a hearing loop at the surgery. Please ask reception for more information.
Child Safety - pick up a leaflet from reception or download here:
How safe is your baby leaflet
The out of hours system has recently changed. From 6 30 pm - 8am, the surgery answerphone message asks patients to hang up and dial 111 for the NHS 111 service. Calls are free from both landlines and mobiles. For medical emergencies, please dial 999.
We understand that parking can be difficult around the surgery but we request that patients consider our neighbours and do not block the bus route on Back Ends road nor block our neighbours' drives. Many thanks.
Did not attends
We now have a DNA champion in the practice, Steph Davies, who is contacting patients to enquire reasons for patients who do not turn up and do not cancel. We would be most grateful if our patients could telephone reception or cancel on-line if they are not able to attend a booked appointment. Thank you.
Named accountable GP for all patients
All of our patients have been allocated a named, accountable GP and Dr Bointon's patients have been transferred to a new accountable GP. Patients wishing to find out their named GP can contact the practice for this information. Patients can still book in with any of the GP's available at the practice.
Friends and Family Survey
We would like to respond to a couple of comments from our recent patient surveys:
Dispensing patients - we are unable, due to current rules, to dispense to patients living in the town. As there is a chemist based in the town, NHS dispensing rules mean that we can only dispense to patients living in the approved villages in our practice catchment area.
Music - we play music in the waiting room to assist with patient confidentiality along with providing a relaxing environment for patients whilst they are waiting. We understand that patients have differing tastes in music and do try to change the radio station throughout the week to play a variety of choices.
We encourage all patients to sign up to our newsletter in order to keep up-to-date with practice news and health information topics.
Road Safety Advice - North Cotswolds
This message comes to you from the Gloucestershire Constabulary. Our telephone number for non-emergencies is 101 and calls cost 15p each. Visit the Constabulary website at www.gloucestershire.police.uk This is a message from the North Cotswolds Local Policing Team.
We have received a few reports recently of incidents involving joggers, cyclists and walkers being knocked by passing cars. This seems to be occurring on the darker country roads where there is little or no street lighting, although with the winter sun low in the sky this can happen at any time of the day or night.
Could we please ask that if you are on the roads either on foot or on a bicycle you take a look at how visible you are to other road users. Make sure you are wearing high visibility clothing that is clean and the reflective strips in good order. If you wear a back pack, put your reflective jacket over the top, rather than under it. Check the lights on you bicycle to make sure they are in good working order and bright/large enough to be seen. Bear in mind that any vehicles approaching you from behind may not be able to see one small rear light when there is a larger vehicle approaching them from the front with bigger, brighter lights. If you are walking or jogging on the road and you are aware of vehicles approaching in both directions then consider moving on to the verge if there is one.
Vehicle drivers, please be aware that on the darker roads you may encounter walkers, cyclist or joggers and give them plenty of room when overtaking. If a vehicle is approaching from the opposite direction then slow down and wait for it to pass you before attempting to overtake, do not take the chance that you can pass safely before the other vehicle gets to you. If you become aware that you cannot see due to oncoming lights, then slow down and take the necessary precautions.
If as a car driver you find that you become involved in an incident then please stop at the scene. Ascertain if there are any injuries that require medical attention and if necessary, call an ambulance and report the incident to the police straight away.