Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Fair processing Notice

Fair Processing Notice

Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and s/he will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

Complaints' Procedure

NHS complaints leaflet

Practice Charter

Please click the link for the Practice Charter:

Practice Charter

GP net earnings 2014-15

All GP Practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS Services to patients at each practice.

Please click the following link for the GP mean earnings for the year 2014/15:

GP net earnings for Campden Surgery 2014/15

GP net earnings for Campden Surgery 2015/16

Quick snapshot of recent national results of patient survey for our practice (2013):

                                                         Campden                NHS Glos     National

                                                         Surgery                  Average        Average

Helpfulness of receptionists                 97%                        91%             88%

Ease of getting through on
phone                                               91%                         82%             74%

Enough time given by GP                   94%                         88%             86%

Confidence in GP                               78%                        69%             64%

Good overall experience of surgery       97%                       89%             86%

Please see the following information regarding IT developments over the past few months:

IT statement of intent 2015/16

A list of charges for non-NHS work is available from reception.

The surgery is taking part in the National Diabetes Audit for 2015.   Please see the attached leaflet with information regarding this or ask at reception for a copy.

Patient leaflet

Other research activities undertaken by the practice are detailed in the surgery booklet or available at reception.  Lara Peniket is our research nurse and is available to speak to for information. 

Research update February 2016

Research

Campden Surgery is a ‘Research Ready Accredited Practice’ and member of the Primary Care Research Network. This means we work to find ways of improving the care we provide and help to inform future developments in health care. The practice takes part in a wide range of research studies and you may be invited to participate, either by a letter through the post or during an appointment at the surgery. Our Research Nurse Lara Peniket can be contacted through the surgery or on 07582 443 538.

Current Studies we are participating in:

FAST: Looks at whether increasing certain inhalers can reduce worsening of Asthma symptoms that would usually require steroids.

TASMINH4 : A blood pressure study looking at whether home monitoring gives better blood pressure control.

CANDID: This study is aiming to find out which symptoms are most useful in helping doctors detect cancer at an early stage.

BARACK-D: This study is aiming to find out whether a tablet commonly used to treat raised blood pressure can be beneficial for people with chronic kidney disease by reducing the onset of cardiovascular disease.

Upcoming Studies:

PANDA: This study looks at whether antidepressants in mild depression help.

CEDAR: Using an eardrop solution for reducing antibiotic consumption and treating ear pain in children aged 6m to <10 years presenting to the GP with an ear infection.

Past Studies:

CHICO: A study to explore ways to improve care for children with a cough, both in GP surgeries and at home.

PSM- COPD: A study designed to investigate methods of supporting people with Chronic Obstructive Airways Disease (COPD)

EXPERT: A study that looked at testing out a new website designed to provide support for unpaid carers of people with multiple sclerosis (MS).

3C: A study looking at which people who go to see their doctor or nurse with a cough might go on to develop a chest infection (pneumonia).

HEAT (Helicobacter Eradication Aspirin Trial): a study looking at whether treating a type of stomach infection called ‘Helicobacter’ in people who take aspirin might reduce their risk of developing stomach ulcers.

STILTS 2 : a study examining common and rare genetic variants associated with thinness.

BWeL (Brief Interventions for Weight Loss: a study aiming to find out whether GPs can help people lose weight by providing them with brief support or advice about this during their appointment. 

Our thanks to everyone who has volunteered to participate in these studies!

The Healthcare Travel Costs Scheme

Please click the link below for information or visit the NHS choices website or ask at the surgery for information.

http://www.nhs.uk/NHSEngland/Healthcosts/Pages/Travelcosts.aspx