Patient Participation Group
The Patient Participation Group at Chipping Campden Surgery
It has been a contractual requirement by the NHS for all GP practices since 2015, to have a Patient Participation Group (PPG). The objective is that patients, carers, and practice staff meet and discuss any perceived issues and patient feedback, in order to improve the overall experience.
The PPG is not a forum for complaints about individuals, practice staff or the pharmacy – the purpose is to improve the experience for all, whether patient or healthcare professional.
Following the PPG annual meeting in April at the Old Police Station, we established a working group of patients to meet more regularly with staff from the surgery. The focus of discussions from our most recent meeting included ways in which we can improve communications between the surgery and patients including: how to better inform patients of surgery news and developments and gain feedback and how we inform patients of upcoming targets set by the NHS so that patient education and equipment donations could be tailored to this.
The next meeting is scheduled for 18:00 on Tuesday 6th February at the surgery. If you would like to be more actively involved with the PPG and attend the meeting on 6th February, please contact me by email: suewildpritchard@gmail.com
Sue Pritchard (Chair)
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
By completing our online form, we can contact you every now and again to ask you a question or two and invite you to our annual meeting.
Many thanks for your assistance.