It has been a contractual requirement by the NHS for all GP practices since 2015, to have a Patient Participation Group (PPG). The objective is that patients, carers, and practice staff meet and discuss any perceived issues and patient feedback, in order to improve the overall experience.
The PPG is not a forum for complaints about individual practice staff – the purpose is to improve the experience for all, whether patient or healthcare professional.
A focus of the PPG is to look at ways in which we can improve communications between the surgery and patients including: how to better inform patients of surgery news and developments and gain feedback and how we inform patients of upcoming targets set by the NHS so that patient education and equipment donations could be tailored to this.
To join:
- fill out a join our Patient Participation Group form