Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Surgery Dispensing Patients Message – Coronavirus update
- New
20/05/2020
We are needing to temporarily change our dispensary pick up times due to staff shortages and social distancing guidelines – We will be open for collection from 9am – 11am and 3pm – 5pm every week day from next week 27th April 2020. Please Read more
Cotswold Community Wellbeing Service
- New
11/05/2020
The Cotswold Community Wellbeing Service is a free and confidential service for people aged 16 and above. Their aim to to connect you to local services, organisation and groups that can help improve your general wellbeing and meet your wider social n Read more
Whats On May 2020
- New
11/05/2020
For information on activities for Carers happening throughout May, please read What's On - May 2020. Read more
Health Services Still In Place For People With Serious Health Conditions
16/04/2020
Chipping Campden Coronavirus Support Hub: New Website and Email
02/04/2020
The Gloucestershire Carers Hub Message During Covid-19
31/03/2020
COVID-19 Contacts
30/03/2020
Coronavirus - Changes to appointments & prescriptions
17/03/2020
Coronavirus
10/02/2020
Wuhan Coronavirus
31/01/2020
Parent Carer Support Worker
10/01/2020
Your Circle
06/01/2020
Patient Notice
23/12/2019
Temporary Closure Notice
11/12/2019
Brexit and Continuity of supply frequently asked questions
21/10/2019
Flu Vaccinations
10/09/2019
Hay Fever
04/06/2019
Changes to our Out of Hours System
04/06/2019
Patient's Belongings
04/06/2019
We are a Parkrun Practice!
04/06/2019
Parking at Chipping Campden
04/06/2019
New automated door - March 2019
04/06/2019
Joining up your care in Gloucestershire!
04/06/2019
Gloucestershire Improved Access Service
03/06/2019
New Patients
12/01/2019

Chipping Campden Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Chipping Campden Surgery

News

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Chipping Campden Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Chipping Campden Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):